After-sales service and support

At Dynex, we believe that when you become a customer, our job has only just begun. Just as we design and sell superior equipment, we have designed a service philosophy to support it. It is important to us that you know how to operate your equipment properly, that you receive the support you need for your particular application, and – should the need arise – that you receive prompt, courteous, and knowledgeable customer support. Our goal is to help you be successful. As such, we offer the following customer-support services:

Installation & Familiarization Training
Performed in your facility by our factory-trained technicians, your initial training is part of Dynex’s installation services. For more information, or to schedule training, please click here.

Preventative Maintenance
To help you keep your instruments running in top condition, we offer preventive maintenance services. For more information, to obtain a quote, or to schedule service, please click here.

Service Contracts
Every Dynex system comes with a one-year warranty against defects in materials and workmanship. We recommend that you consider a Dynex service contract, which delivers a number of important benefits, including:

• Loaner instruments and priority repair to minimize downtime
• Electrochemical cell replacement (available for 5200A/5300/5600A only – limitations apply)
• Various spare parts at no extra charge
• Preventative maintenance (on selected systems only)

For more information or to obtain a quote, please click here, or call WHO at WHAT NUMBER.

Dynex support is just an e-mail or phone call away: techservice@dynextechnologies.com; +1.800.288.2354, or +1.703.631.7800, press option 3 and leave a detailed message; we will respond no later than the next business day. Our Technical Service phones are staffed from Monday to Friday from 8:30 a.m. to 4:30 p.m. Eastern Time.

More services information