After-sales service and support

At Dynex, we believe that when you become a customer, our job has only just begun. Just as we design and sell superior equipment, we have designed a service philosophy to support it. It is important to us that you know how to operate your equipment properly, that you receive the support you need for your particular application, and – should the need arise – that you receive prompt, courteous, and knowledgeable customer support. Our goal is to help you be successful. As such, we offer the following customer-support services:

Installation & Familiarization Training
Performed in your facility by our factory-trained technicians, your initial training is part of Dynex’s installation services. For more information, or to schedule training, please click here.

Preventative Maintenance
To help you keep your instruments running in top condition, we offer preventive maintenance services. For more information, to obtain a quote, or to schedule service, please click here.

Service Contracts
Please contact us for more information about available service contracts.

Dynex support is just an e-mail or phone call away: techservice@dynextechnologies.com; +1.800.288.2354, or +1.703.631.7800, press option 4 and leave a detailed message; we will respond no later than the next business day. Our Technical Service phones are staffed from Monday to Friday from 8:00 AM to 5:00 p.m. Eastern Time.