Technical Support
DYNEX® support is never more than an e-mail or phone call away…
ELISA Technical Support
At DYNEX®, we focus on optimizing our customer service so you can feel confident while working in the laboratory. We do more than provide the automated solution you need. Our technicians also offer ELISA equipment troubleshooting and support to help you stay operational in the most demanding environments. You can reach us by email or phone for after-sale installations and reliable technical support.
Equipment Installation and Familiarization Training
Performed in your facility by our factory-trained technicians, initial training is standard with DYNEX®’s installation services. For more information or to schedule training, please click here.
Questions/Troubleshooting
- Email: techservice@dynextechnologies.com
- Toll Free: 800.288.2354
- Phone: 703.631.7800
When calling, select option 4 and leave a detailed message. Our Technical Service department will respond no later than the next business day. Phones are staffed Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.
ELISA Equipment Installation
To improve health outcomes and deliver high-quality testing results in the lab, it pays to have the latest technology at your disposal. As a manufacturer and provider of automated ELISA workstations for laboratory directors, we offer the tools you need to facilitate successful testing processes. The DYNEX® team goes even further by performing end-to-end ELISA equipment installations for lab directors.
Implementing ELISA technology can have a positive impact on your productivity and outcomes. The challenge is that a lengthy installation process often leads to downtime and other unforeseen technical issues. We can help you speed up the process by taking care of the heavy lifting and resolving any technical concerns early on. You can rest assured that the ELISA equipment is properly installed and ready to fulfill your sampling needs.
ELISA Systems Questions and Troubleshooting
Anything can happen when you install a system or piece of equipment for the first time. For example, questions could come up as your team adjusts to the new technology. Errors and malfunctions can also arise while you’re integrating ELISA machines into your daily routine. That’s why it’s important to have access to fast answers and reliable support.
At DYNEX®, we offer ELISA system support for all your system components, regardless of the situation. Whether you’re unsure how something works or you need to troubleshoot a mechanical issue, we’re available during all business hours.
Let us know the details of your situation, and we’ll be glad to help you get to the bottom of it. Our troubleshooting services save time by allowing you to employ experts rather than placing the burden on your own staff. With ELISA equipment support, you can return to work right away and serve your health care provider customers with greater reliability.
